PROS / Shell Vacation Clubs offers five resorts in Hawaii.
CONS / The company lacks in transparency and customer support.
VERDICT / Shell Vacation Clubs caters to sun worshippers with its selection of resorts along the west coast. However, it is difficult to get a straight answer from the company’s support staff.
Shell Vacation Clubs offers a couple dozen of resorts that are mostly located in California and Hawaii, but you also have options in places like Arizona, Canada, Mexico, Nevada and Texas. You have added choices with a membership to Interval International, an exchange group that has resorts here, there and practically everywhere in between. The travel club did not disclose enough information, though, to determine the cost of a one-bedroom unit in a beachfront property for one week. Nor did the company provide information on fees or added benefits of a membership.
The best timeshare resorts allow your investment to be a permanent one, so you have a stake in a portion of the property you purchase at your chosen resort. Shell Vacation Clubs does give you ownership rights, and it combines that week you purchase with a points system so you aren’t tied to your home resort only. Also, you can finance the purchase through Shell Vacation Clubs. The company allows you to borrow points from one year and save points for another year. Shell Vacation Clubs did not reveal to us the fees associated with banking, borrowing, exchanging or canceling, though.
As a member of Shell Vacation Clubs, you are also a member of exchange group Interval International (II), so you benefit from the perks that II offers. For example, you are automatically enrolled into a car rental club, which gets you expedited car rentals. You also get personal attention from a VIP concierge, who will help secure dinner reservations, event tickets and even directions to a location. Members of Shell Vacation Clubs and II also get discounts on participating hotels, restaurants and retailers.
The customer support staff at Shell Vacation Clubs wasn’t as helpful as the best vacation clubs on our lineup. After several attempts to get information from the company’s customer support, sales staff and marketing department, we had to resort to the limited information available on Shell Vacation Club’s website.
Members of Shell Vacation Clubs benefit from a plethora of perks because of the vacation club’s affiliation with Interval International, an exchange group for timeshare owners. There are dozens of resorts for you to explore within the Shell network, and thousands more through the exchange group. However, the company does not disclose prices, fees or other information easily, unless you attend a presentation.